sales@vicosci.com / Send email

Mon - Fri / 8:00 - 17:00

EN VN

SEARCH

F&Q

Most asked questions

What products does VICO SCIENCE provide?

We specialize in supplying chemicals, laboratory equipment, standards, consumables, and furniture for scientific and industrial laboratories. Our portfolio includes both well-known global brands and cost-effective in-house OEM solutions.

Can I request a quotation before placing an order?

Yes. You can request a quotation by contacting our sales team via email, phone, or through the inquiry form on our website. Please provide detailed product information, quantity, and your contact information for the fastest response.

How can I place an order with VICO SCIENCE?

You can place an order by:

  • Contacting our sales representatives directly

  • Sending a purchase order via email

Do you offer OEM or customized products?

Yes. We provide OEM options for laboratory equipment, consumables, glassware, plasticware, and furniture under the VICO SCIENCE brand. Customization (packaging, labeling, specs) is also available for bulk or project-based orders.

What is the delivery timeline?

For in-stock products, delivery time is typically 1–3 business days within major cities in Vietnam. For indent or imported items, lead time may range from 2 to 6 weeks, depending on the supplier and shipping method.

Do you offer technical support and after-sales service?

Absolutely. We offer installation, training, preventive maintenance, calibration, and on-demand repair services for laboratory equipment, especially for analytical instruments like elemental analyzers, calorimeters, ash fusion testers, and basic equipment.

What is your return & refund policy?

Returns and exchanges are accepted within 7 days of receiving the product, under conditions such as manufacturer defects, shipping damage, or incorrect items. Please refer to our Return & Refund Policy for detailed terms.

How can I contact VICO SCIENCE for support?

You can reach our customer support team via:

  • Phone: 089 600 9939

  • Email: support@vicosci.com

  • Contact Form: Available on our website under “Contact Us” section

Do you offer bulk pricing or distributor programs?

Yes. We offer competitive bulk pricing and welcome partnerships with distributors, agents, and resellers across Vietnam. Please contact us for collaboration opportunities.

Always Ready to Support Let’s Find the Answers Together.